Master Principal Care Management (PCM)

Deliver focused, high-intensity care for your most complex patients. Integrate PCM seamlessly into your existing RPM and CCM workflows to manage high-risk conditions, reduce readmissions, and capture new revenue—all on one unified platform.

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RemoteCareHub’s integrated approach to Principal Care Management (PCM) empowers providers to deliver focused, high-quality care to patients managing a single complex chronic condition. By bridging the gap between office visits, our platform helps you improve patient outcomes and address one of the biggest challenges in modern healthcare.

6/10
U.S. adults are living with at least one chronic condition, creating an immense and growing need for proactive, ongoing care beyond the clinic walls.
7/10
Deaths in the U.S. are caused by chronic diseases, making them the leading cause of both death and disability and costing the nation more than 1.7 million lives every year.
90%
Of the nation’s $4.1 trillion in annual healthcare expenditures is spent on patients with chronic diseases and mental health conditions, highlighting the critical need for more efficient management solutions.

What is Principal Care Management (PCM)?

PCM is a specialized Medicare program for patients with one complex, high-risk chronic condition. Unlike CCM (for multiple conditions), PCM provides focused, intensive management for a single diagnosis such as uncontrolled diabetes, CHF, or severe COPD. Providers are compensated for the time and resources needed to coordinate care, adjust medications, and monitor patients between visits.

Stop Letting Your Highest-Risk Patients Fall Through the Cracks

Patients with a single severe condition often need the most attention, yet they don’t qualify for CCM. This gap leads to poor adherence, preventable ER visits, and costly readmissions. The RemoteCareHub Solution: Our platform unifies PCM into your remote care ecosystem—automating planning, time tracking, and billing—so your team can focus on stabilizing patients and improving outcomes.

A Complete Toolkit for PCM

  • Unified Patient Management – Manage RPM, CCM, and PCM from a single dashboard.

  • Automated Time Tracking & Billing – Every qualifying minute logged, CPT codes auto-mapped.

  • Integrated RPM Vitals – Sync vitals (glucose, BP, weight) into records in real time.

  • Dynamic Care Plans – Build disease-specific plans, track interventions, manage meds.

  • HIPAA-Compliant Communication – Secure text, chat, video; all activity logged for PCM compliance.

  • Seamless EHR Integration – Bidirectional syncing, no duplicate entry.

Launch Your PCM Program in 3 Steps

  1. Enroll – Identify eligible patients, get consent, activate care plan.
  2. Monitor & Manage – Track vitals, engage patients, coordinate care. Platform auto-logs time.
  3. Bill & Get Reimbursed – Auto-generated billing reports for CPT G2064 & G2065. No manual spreadsheets.
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Identify your Patients

Simply identify patients for follow up in the HealthArc platform. See easily how much time you’ve logged per patient and structure your time accordingly.

 

Interact Electronically

Communicate with patients, re-fill prescriptions review diagnostics and make referrals, then log time spent via the HealthArc platform to keep an accurate record of billable effort.

 

Clock Time Spent

HealthArc makes it easy to log time spent on monthly communication with patients. The system automatically begins to track the time in each screen.

Ready to Manage Your High-Risk Patients
and Drive New Revenue?

See why the top specialty clinics and primary care practices trust RemoteCareHub to unify all their remote care programs. Schedule a personalized demo today and discover how to launch your PCM program in weeks, not months.
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Associated CPT Codes by CMS Principal Care Management

CPT Code: G2064

This monthly code reimburses for the first 30 minutes of clinical staff time spent on non-face-to-face care for a patient with a single, complex chronic condition. This includes care planning, medication management, and patient communication.

First 30 Minutes of Clinical Time

CPT Code: G2065

An add-on code used for each additional 30-minute block of clinical staff time spent on PCM in a single month. This code is billed in conjunction with G2064 to account for patients requiring more intensive management.

Each Additional 30 Minutes

CPT Code: 99490

If a patient develops a second chronic condition, your practice can seamlessly transition them to Chronic Care Management. CPT 99490 covers the first 20 minutes of monthly CCM services.

For Transition to CCM

CPT Code: 99457

When PCM is combined with Remote Patient Monitoring, this code can be billed for the first 20 minutes of interactive time spent reviewing vital signs data and communicating with the patient.

When Combined with RPM